In recent years, Airline companies had to improve their facilities within their aircrafts notably with the Wifi on board due to an increasing demand in connectivity. Indeed, nowadays people want to be connected everytime and everywhere. Today, it is possible to check emails or watch streaming movie at 35.000 feet.
Not so long ago, in-flight connectivity was not easily available especially on flights outside of the US. Now, thanks to improvements in high quality connectivity across more of the globe from the supplier, more and more airlines go for it. However, it remains a big differentiator for the compagnies and the customers.
According to 2018 Wi-Fi Report by Routehappy, 82 airlines around the world now offer inflight connectivity which it represents a 17% increase compared to last year. In addition to an increasing number of compagnies which have Wi-Fi on board, the quality of this service is also improving dramatically. Thanks to the same study, there was a 129% year-on-year increase in the availability of what is called "Best Wi-Fi". These numbers will continue to growth in the next few years. For example, British Airways, the first Wi-Fi equipped aircraft, plans to have 90% of its planes connected by 2019.
This new service is seen as both service enhancements and product differentiation by airlines according to Connectivity Survey from the Airline Passenger Experience Association. As said before, the Wi-Fi on board meets the new passengers needs and behavior. Indeed, they are increasingly likely to be able to stay connected during every stage of their travel experience.
However, this service may lead to some questions: Do not we go too far with connectivity? Do we reallly need to be connected everytime? Even if inflight connectivity has some advantages for example you can have access to your emails if you need to or call someone by Wi-Fi, can not we disconnect for few hours?
And you have you already tried Wi-Fi on board? What do you think about it? Do we go too far ?
Source: Airlines Face big decisions as inflight connectivity uptake continues to rise, February 2018
http://www.futuretravelexperience.com/2018/02/airlines-inflight-connectivity-uptake-continues-to-rise/
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