According to Julius Solaris, Event MB founder and editor, the artificial concierge is one of the most interesting trends of 2017. Thanks to artificial intelligence, chatbots are revolutionizing the way to use event applications. Indeed, most of the events have an application that provides the attendee the information he needs: map, schedule, main events, side events, … But the attendee has to search for it in his application, so, attracted by quick targeted answer, he would prefer to ask rather than searching.
That is where the artificial concierge, that you probably already know under the name of Siri, Cortana or Alexa, takes a certain advantage. Instead of an apps giving information that you must seek through different screens that you should understand, you just have to ask, by messaging or talking, and wait for the answer.
Chatbots can instantly give a targeted and relevant information and with the easiest way possible.
In a service oriented industry, that innovation is going to change the event tech. That is why it is appealing venture capitalist and developers so much.
The company Concierge EventBot took the turn and is one of the most advanced Event Chatbot provider today. They convey a service with an “easy access and simple to use” thanks to an “engaging experience” and a “real time communication”.
With different options very useful, the Chatbot could take the application seat in the event industry for good.
We think that this innovation is going to live a massive increase during the following years and ease the attendees experience during the event. This is a very interesting solution for the event industry.
Maximilien Lefort & Brianna Williams
- From “/10 Event Trends for 2017” – Report from Event MB
- https://conciergeeventbot.com/
- https://blog.sciens.io/why-are-chatbots-and-ai-big-event-tech-trends-for-2017-a61ff04236af#.ldg5b5ofb
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