Monday, 29 February 2016

Still using paper tickets? The age of RFID has come!

With the development of wireless communication technology, the Radio-frequency identification(RFID) is used in more and more industries, such as products tracking in the warehouses, animal identification, etc. And in the recent years, more and more events like Tomorrowland music festival, Taste of Toronro festival, Ryder Cup, etc. began to use this technology in order to bring more convenience to their customers and data collection to themselves.

However, many a people may confuse that what RFID is, here is the answer: it is a technology that relate to a tiny electronic device with a small chip and an antenna. Its application is similar to the bar code and magnetic strip of credit card, which is for the purpose of identifying for items or people. But compare to the barcode, it can avoid the label is ripped or soiled, and it can scan the unique items instead of the standard manufacturers and products.


Being one of the most popular trend of events, RFID was implemented by an increasing number of event holders, the Tomorrowland music festival, one of the biggest electronic music festival in the world, is a typical one. This event replaces the tickets with RFID wristbands, which not only reduce attendees’ entrance time (10 times faster than barcode scanner) but also could linked to their Facebook accounts. When the festivalgoers press the buttons on the wristbands at the same time within a certain distance, their wristbands will save their Facebook name and send an email to each other, which could provide more interaction among the attendees.


Besides the interactive value to the attendees, this wristband also brings more accessibility of data collection to the event holders. In general, people always are not willing to type their information manually, however, as the wristband are associated to participants’ Facebook accounts, event holders can engage to their personal information without intrusion. In addition, this wristband also could track the foot traffic flow during the festival, which could help the organizers to improve the on-site layouts like toilets, concession stands, and any other facilities. Organizers also could use this information to gain the insight of popularity of bands or show sessions.

While RFID has amazing benefit to improve the event, it also brings certain risks. Firstly, RFID system is expensive, although it will save money on staff. During the Tomorrowland music festival, delegates will using RFID wristbands, cards or devices to entrance via handheld readers, all of the equipment can be costly. When pricing an RFID system, they not only need to consider costs over the system, but also maintenance cost. Moreover, Tomorrowland need to care about the information security problems. Because of the RFID tag is related to people’s privacy. Identity thieves may use the information they find to drain your bank account or ruin delegates credit rating. How to ensure the information security of clients will be an importance issue for Tomorrowland. In addition, one of the biggest risks of implementing RFID for Tomorrowland music festival is that the technology could fail. Internet problems or power goes down for instance. It will bring huge crises for the event.

To conclude, with the development of event technology, more and more events are trying to use RFID system to improve the visit experience for their delegates. From this article, it is mainly concerned about the Tomorrowland music festival. Although RFID may costly, information security threat and technology risk, it may benefit for people to reduce attendees’ entrance time, provide more interaction among the attendees and more convenient for event holders to collect the information.

Written by Pulin CHEN and Huishan LI



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