RoomChecking
is a Software-as-a-Service (SaaS) app dedicated to hospitality
services management. This app is not only useful and functional but also
intuitive as it works connected to the PMS (Property Management System) of the
hotel.
On the one
hand, it gathers and analyses internal information about the hotel. From the front
desk to housekeeping or general administration, every employee has access to it
through smartphones or tablets. It allows them to improve their communication
with each other, performance and reactivity in order to increase the hotel’s client
satisfaction.
The app is divided
into seven functionalities, including the main duties:
- Housekeeping
- Technique
- Chambermaid
- Client
- Incidents Management
- Client calls
- More…
For example,
if the light is broken in a room, the head housekeeper will either enter the
information or take a picture of it and send it directly to the technician.
A regular
customer arrives? All of his or her habits are registered in the app so
employees can dedicate their service according to the client’s preferences.
RoomChecking
is also a great tool for tasks distribution and follow up. Through monitoring
in real time, employees can realize the tasks in due time and improve their
reactivity. Manager can also communicate with employees through instant
messaging and check how the work has been done. This is particularly useful to
avoid problems in time or when it comes to reward the teams.
On the other
hand, clients can download their own version to facilitate their stay. Indeed, they
can find information about the hotel (map of the facilities, list of services,
rates, schedule…), but also activities nearby such as touristic sites and restaurants.
Moreover, clients can inform the front desk of any demand or issue and rate
services through the app, which simplify feedbacks gathering.
The aim is
to optimize work time in order to have more time to focus on the client.
Employees are more efficient and more autonomous. They focus more on the
client’s satisfaction.
Not yet used by hotel chains, this app has already
been implemented in 150 independent hotels. But for sure, this kind of app will
be developed more and more as it also gives the opportunity for hoteliers to
promote room services or other hotel services like dining or spa
services, giving guests the option to quickly contact someone for
more information or book immediately – meaning additional revenues.
Sources:
www.roomchecking.com
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