Wednesday, 1 February 2012

Beyond the app and mobile web strategy – what else should travel brands do with mobile?


Summarize:
This article puts forward four points of suggestions about app and mobile web strategy in travel industry. With the boost of using mobile marketing strategy, more and more travel companies put mobile marketing as a priority strategy to adapt with travelers. However, the author pointed out some in-depth methods which not only offered information to the travelers also made the mobile marketing more accessible. The four suggestions summarized as follows: using push notification function to give up-to-minutes information, taking texting campaigns to broaden market share, maximizing email notifications for attracting customers attentions and using mobile to deliver timely content.

Pros:
This is a great article which gives an in-depth guideline for mobile marketers. At the instantly trends, most of the mobile marketers know how to maximize to promote their product and offer related information. But this article advance the market strategy, that mean, the author reminds the mobile marketers that not only concern to posting information on the website but also focus on the customers ‘participations. He gives more detailed steps to teach mobile marketers how to develop their mobile market.

Cons:
I notice that there is a comment which is talking about the access of mobile market. Most of traveler cannot use their internet when they traveling abroad. In other words, no matter how well mobile marketers construct mobile apps, without the basic access mobile market do nothing for the traveler. Thus, there is a nationality limited for this measure for travel companies marketing. As point of my view, the author could emphasis the mainly market according to the users region also.
What’s more, the author emphasizes a lot the improvement of mobile marketing. He said that offer some useful access directly are more important than just provide related information. It’s non-negligible that the SMS/email/push notification should be more simplify or the customers could easy to eliminate if the don’t need this information anymore. You could image that if every companies use this frequently SMS/email/push notification for their customers, they will think it of the rubbish messages and create some negative attitude for the companies. So when using strong marketing strategy, the marketer still need to pay attention their customers’ reactions for that.
 
I put the suggestion of “maximizing email notifications” as an example. The author suggests that minimize the steps what the customer to click and just finish their booking by the email page. It’s a very efficient and considerable ways for customers. However, this method is just suitable for their loyalty customers. If this customer is a potential customer, he needs to compare with other companies information. So some of the suggestions just adapt to certain part of their clients, for those who are the potential clients, mobile marketers should offer other strategy for their campaign. Also, mobile marketers should deal well with the relationship of simplify information and efficient use.


Key words: mobile marketing, push notification, SMS, email, travel company

Resource: Beyond the app and mobile web strategy – what else should travel brands do with mobile? Address by Jason Taylor, head of platform strategy and innovation at Usablenet.

 

Posted by Zhuoxin GUO


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