What does it do and how can it help hotels and resorts? Instant communication
is the main advantage of this new tool. It creates a
high efficiency internal network
among the hotel employees. This tool is used for connecting departments and tracking issues. Eventually it will help to increase guest satisfaction.
It is an
application working
on PCs or Mac. The real added value is that it now works on smart phones
or tablets and allows portability. This is definitely a key feature for
departments such as Housekeeping, Maintenance or Minibar. All departments are
provided with tablets preloading
the InnSend application
where they could
linked to each other by instant messages (icons based), and communicate the
needs of the customers
or the basics solving of the day to day problems.
There is a
toilette broken? An important guest has
arrived? A room must be cleaned immediately? In little steps the correct
departments are informed by one
message and they can
react really fast.
Why it is different? It is easy to use. The employees do not need complicate IT training so that
it can be easily implemented. With the portability,
it helps to be more efficient.
As we know, shorten customers’ waiting time will lead to their higher satisfaction and that means more revenue!
The company It was founded on 2009 in California, United States of
America, and as they put them themselves:
“innSend was founded by hoteliers to
serve hoteliers. Like you, we struggled with complicated hospitality systems
that are difficult to learn and use. Consequently, internal communications
would often break down and service quality suffered.” (www.innsend.com)
Companies that are using this app:
- Four Seasons Hotel and Resorts, Paris,
St. Louis, San Francisco, Costa Rica, Sharm El Sheikh, Marrakech
- - The Peninsula Hotel Beverly Hills
- - L’Ermitage Beverly Hills
- - Hotel Martinez Cannes
For more information:
Keywords:
hotel, instant communication, customer satisfaction,
communication, portability, mobile technology, efficiency, app
Posted by: Chen LIU & Milena BILLAUD
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