New useful event apps

In the event industry the use of technology is increasing. From meetings to exhibitions, event planner are using new technology to attract more people and to interact with them. Mobile applications for example have and will transform how events are managed.

More than 300 mobile event applications are available online. Event professionals have many choices regarding their conferences or events. They can find simple applications like an agenda or advanced one to create audience engagement during a conference.

Corbin Ball, international speaker, consultant and an expert when it comes to technology is reviewing in his article six new applications related to the event industry:

• ·       InitLive
• ·       ATIV Software
• ·       BlueStone Nexus
• ·       Listly
• ·       Conferences.io
• ·       Eventbase

InitLive for example is really attractive and easy to use (see videobelow). This cloud-based application helps event managers manage staff and volunteers. They can see checking and last minute schedule or even communicate with everyone before, during and after the event. The product is not on the market yet but has already been tested with a reasonable pricing. As a student you can get 25% discount.

All of these events tools are created to help meeting professionals to have a more effective event. Indeed professional applications have strong features with a wide range of tools and design.

Before the event, event managers can use those applications to obtain a quick and efficient registration check-in procedure. During a conference, with applications like ATIV Software and Conference.io attendees can now interact with a speaker, ask questions, vote for question and receive all the slides with notes. Regarding the Networking as it is an important goal when organising an event, applications like eventbase or BlueStone Nexus is helping delegates to create a network with other delegates. BlueStone Nexus is using the mobile phone to capture business card information in order to create an exchange between professionals. Eventbase is using the Beacons technology which is the new must have in the event industry. This app can put in your area of interest and know who is around you from 1 to 5 meters. The delegates receive a notification when a delegate share the same interest. This encourage people to meet and talk to each other.

These applications are just a few of many great other applications. They bring people together, add simplicity and fun in the event industry. They are the future! Don’t be afraid to use them!

Camille Salomon & Anthony Calzi

Sources:

http://www.corbinball.com/article2/36-mobile-and-wireless-technology/178-six-novel-and-useful-event-apps
http://www.initlive.com/

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The new Accor mobile application has been awarded !

Some months ago, AccorHotels launched a new version of its mobile application in order to improve guests experience. They have been rewarded during the "Trophee des Apps" ceremony.

This Application enables travelers, whether business or leisure, to optimize their time by getting all information on the same platform. I do personally use it every time I travel in an AccorHotels property.

How does it meet guests' expectations?

Guests have the opportunity to:

Select a hotel among a wide range of brands, all introduced on the App

Find information about hotel location, facilities and services

Book online

Discover the online City Guide to better prepare their stay

Manage their loyalty accounts

Learn latest news and offers of the Group

Since July 2015, the application is even available on Apple Watch. Romain Roulleau, AccorHotels’ SVP e-commerce and director of the “mobile first” program explains:

“By launching this AccorHotels application for Apple Watch™, AccorHotels is establishing itself as an audacious digital hospitality player.”

This application enhances the huge potential of AccorHotels Digital Transformation.

Of course, we hope that other features will be developed soon. Some competitor hotels provide guests with tablets so that they can adjust temperature or lighting in their room. In order to personalize their stays, customers can even sometimes beneficiate from an e-concierge which enable them to order breakfast in the room, make dinner reservations, to request extra pillows…without moving from their rooms.”

Indeed, the hotel group is doing its mobile revolution to keep one single app.
Customers have on average 23 applications in their smartphone, including 3-4 dedicated to travel: TripAdvisor, one online travel agency, and one to go around. The third or fourth may be the one of a chain hotel. Accor want to be part of this selection. That is why they will have one application for all trademarks of Accorhotels. The group will multippliate the reasons for a traveler to have the Accor Hotel app in his smartphone. Thus they can be differentiated themselves from online agencies.

The French group has integrated last years the service Wipolo, the startups they bought in 2014 and already added Uber upon check-in.

Tailored services are as well offered within the hotel, such as restaurant reservations, spa, room service ...

 Accor wants to offer a complete experience before, during, and after the stay of the guests.

Mobile, including smartphones and tablets, attracts nearly 40% of the global audience, and 12% of direct digital sales. The delta is explained. Travelers often use their smartphone on the move, in public places. They did not necessarily want to take out their credit card and enter their details, in transport for example. To improve their conversion rate, they will adopt the second half of the 1-Click payment, such as Amazon's bank details are already entered, the purchase is validated with a single click.

Accor wants its staff to provide personalized service instead of being bogged down filling out paperwork to register guests.

Accor’s guests can do this advance check-in only if they’ve have booked their reservation directly through Accor or if they are loyalty program members or subscription cardholders.

On the day of the stay, guests receive a welcome text message confirming that the room key and room are available. The text may also provide practical tips about the property, such as ground transportation information and parking access codes, for example.

When guests arrive at the property instead of needing to provide credit card information and fill out paperwork, “the hotel staff is supposed to greet them immediately upon arrival in the lobby or possibly even in the hotel bar, hand them their room key, and answer any questions or handle special requests”, Accor says.

Christine Pouletty, who managed the project’s introduction, says early feedback shows that 93% of guests who used the service during a trial period indicated they would do so again. And, 40% of guests did the advance check-in with their smartphones, she adds.

“Queues are diminishing and hoteliers are more available for their guests,” Pouletty says. “They can devote themselves completely to their passion, the job of host.”

Moodies, the New App Measuring Attendees' Emotions and Moods at Events

Photo: Freedigitalphotos.net, 2014

The importance of collecting post-event feedback has becoming one of the main concerns to any event planner in order to keep gaining market shares. Regardless the event size or kind of venue, one of the most important aspects of running a successful event stays the collection of feedback from your delegates.

The question is why? Because it allows both to analyse positive and negative consequence of the event. This step also allows analysing the data’s collected and then better understood from mistakes and improve the job of event planner. Thus, this is the most cost effective and simplest way to better understand the expectations and needs of your audience to successfully improve future events, attract more attendees and grow the event year on year. In addition, it improves the customer service experience, by better understanding the customer’s needs and feelings. It shows that you really listen and value the customers’ views and thoughts.  By the way, it will increase the loyalty process.

The event planners have nowadays various options in order to gather feedback. A new apps has been patented named BeyondVerbal. It analyses the tone of voice of a person in order to determine their emotional state. Even if this kind of technology has been developed for 20 years, it was only used for call centres in order to determine the intents of customers. This app was firstly introduced in the event industry during a huge market research conference gathering 700 attendees. The technology of voice analysis have been used at various times during the 3-day conference: asking attendees about their first impressions, recording their comments and analysin speakers’ voice. Then, according to the tone of voice, eleven moods are represented such as angry, anxious, enthusiastic, tired, hungry, etc. 

 

Here is a short video showing how the app works:

The developers of the app observe that easy improvement can be done as event planners in order to reinforce positive moods. For example, they see different emotional spikes according to the moment of the day. Globally speaking, before the lunch, people were more in a tired and hungry mood whereas after a break they feel more enthusiastic.

The event organizers encouraged attendees to download this application in order to record their own analysis. This is a valued time saving because it allows learning what was happening and what feeling they have in real time without using any survey or any other kind of feedback tools. Once the data’s collected, it can be shared or posted through social network, company website as well as email.

 

Photo: Courtesy of Beyond Verbal

  

Commonly, we try to analyse facial expression in order to better understand the emotional state of the speaker. But the Moodies app is a great opportunity to do it quickly thanks to an innovative technology. With one single app, it allows in real time to better understand people's moods, attitudes and emotional characteristics.

We decided to highlight this new tool since we all know the increasing importance of IT during events and the permanent demand for more interactions both for attendees and organizers. In addition, this is a great opportunity to collect some feedback easily and particularly in real time. They don’t have to wait attendees to fill a survey,  they can take into account the customers’ expectations and adapt themselves faster during the all day long of the event. 

Source

Sorrells, M. (2014, 08 12). New App Measures Attendees' Emotions and Moods at Events. Retrieved from BizBash: http://www.bizbash.com/new-app-measures-attendees-emotions-and-moods-at-events/new-york/story/29026

Eve Dellinger & Elsa Yenigotchian