Friday, 28 February 2014

Videos: Innovative destination marketing tools?

    The tourism industry is facing nowadays more and more difficulties to create effective marketing campaigns due to a reduction in consumer trust, as well as a decrease in television advertising. However, the development of new technologies and the increasingly uses of platforms such as TripAdvisor and Facebook, make easier to get more information on a specific tourism-related research. In addition to this, the development of new technologies, such as Video cameras, and the improvement of social media invite travelers to be more active offering different ways of capturing, analyzing, interpreting and influencing other users. 

Videos have become an important tool for promotion of a destination since they give access to different features that couldn’t be possible using other devices. For example, videos can capture multiple angles, they have the capacity to involve the spectator on the video as if he/she was the protagonist, they also innovates the image of certain destinations which then benefits from the buzz created by those applications. In the search of personalizing the experience captured on videos, new devices have been created thanks to new technology improvement. Within the most important are:

  • GoPro camera that allows to capture the core of the experience due to the ease of transportation as well as numerous features such as HDR lens, water proof and 170° angle. This device is really popular among extreme sport lovers but also within tourism bloggers to document their trips.
  • Quadrotor drones offers a different and unique perspective, they are in between the aerial view and the street view. 
  • Google Glass is the closest to the eyesight. Due to the position of the camera, it allows the spectator to be part of the experience.
  • Google Earth and Google view is becoming more popular within marathons or cycling races, they shows the different stages combining the street view and the google earth view.
  • Micro videos such as Vine and Instagram are very popular due to the limited duration; they invite users to develop creativity.
  • Even TimeCam.TV or cities’ Web cameras worldwide are used nowadays to show the weather or a street view in real time. These also can impact the destination image. 

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Due to the increasing popularity of videos, we can find them almost everywhere. This can be seen as a great advantage for tourism industry; because videos have a strong presence on the social media (through blogs, hashtags, GoPro YouTube channel, Facebook, etc.). Destinations are paying more and more attention to those videos as a promotion tool, inviting their customer to use them and spread the word.

Tourism experts are starting to realize the importance of those devices as well, and how helpful (and cheaper) they can be. In two months, the 8° Simpleview Summit will take place in Arizona hosting more than 350 DMOs; for this year, the organizers decided to create a contest among the participants in which each DMO will have to create an original video promoting the destination they represent. The prizes for the 3 first places are:
  • 1st Place: A professional destination video that they plan and Simple view pay for
  • 2nd Place: A professional shot photo library on their dime
  • 3rd Place and all winners will receive the latest model of GoPro cameras

Other destinations targeting Sport tourism, start thinking about the advantages those devices can offer to make the destination safer for users. In December of last year, Formula 1 racing driver Michael Schumacher hit his head while skiing in the French Alps, by analyzing the GoPro camera that the Formula 1 driver was wearing at the moment of the impact, the authorities were able to react and prevent another accident. First used as proof on an investigation, this video was used by the tourism destination in order to confirm the area as proper to tourism.

However it can also be turned into a bad thing, since the tourism industry has not every time the control on what have been recorded on a destination. Indeed, the web is already encumbered by amateur videos. A clear example of this would be the tsunami that hit Japan on 2011, thanks to the development of those devices, the natural disaster was immortalized and terrifying images has travel the world, creating a bad image of Japan. Another example is the case of a young student who started filming the city of Nancy, in the northeast of France, with a quadrotor drone without any authorities permit; he has been judge this month for “endangering the lives of others”.

The question that reminds after all is: Does destinations’ marketing can really rely on these videos? Managing all of them seems to be a very tough task to undertake.




Written by Marisol Bustos Otero & Samantha Pinet.




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