It is time for your holidays. You booked a wonderful
hotel room in Istanbul. You cannot wait to be there. Unfortunately, an
unforeseen event changes your plans leaving only a couple of weeks before the
departure. Moreover, your reservation is non-refundable. Thus, you are going to
loose your money. No worries! Trocotel comes to your rescue!
Founded by professionals from the Parisian hotels, Etienne
Merlo and Jerome Rouveron, Trocotel.com was born in April 2015. Because they
have both worked for many years in this sector that both young entrepreneurs
know how hard it is to manage customer dissatisfaction when requesting
cancellations out of time... The idea has caught on and the answer to this
problem began with the creation of Trocotel.com.
This start-up enables French people to resell this
type of reservations that are comparable to the Prem’s ticket of SNCF. The
concept comes from the US where it was created in 2014. Trocotel uses the collaborative
and innovative spirit; in order to find a solution to the 1.8 million
non-refundable hotel reservations lost every year.
This service is open 24/24 and 7/7 and available for 95%
of hotels worldwide. Trocotel acts as a technical intermediary between the
seller and the buyer. It debits service charges up to 12% if and only if the
sale is effective. Otherwise, using Trocotel is totally free.
Every transaction that takes place on Trocotel is
secured. A simple payment by credit card validates the purchase of the room.
The sums paid are recorded pending the validation of both parties. Buyers and
sellers are immediately informed of the sale of the accommodation unit by
email. The payment is then held securely in the accounts of the financial
partner of Trocotel, where he is untouchable. Then, it is released and
transferred to the sellers two days after the date of departure.
What does it implies for the tourism industry?
- Democratize and simplify the tourism yield management
to "restrictive price"
- Reconciling the client with the hotel and innovate
face to a profession often misperceived by the public
It is a virtuous circle without unfair competition.
For one, to get back his money lost in a useless booking and for the other, buy
the reservation at a competitive price.
We can only regret that the site does not carries the
name change on the reservation, as does its competitor RoomRoom. The client has
to check himself with the hotel that his booking has been confirmed and that
the name has been changed accordingly.
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