Thursday, 31 January 2013

Trends in the Event App Industry: Multi-Event Apps



 According to Nielson, in America alone, smart phone ownership reached 54.9% in mid 2012.  Today, 2 out of 3 Americans who buy a new phone purchase a smart phone.    These technology trends are playing a major role in the ever evolving nature of events.  Apps that are used by either planners or attendees (or both) have become a common element in event planning and execution.  Sometimes, attendees may even expect an event to integrate apps.  Event apps are still relatively new, however, so planners are discovering how to include them in an effective and efficient way.  
An article in Event Industry News reports GenieMobile’s predictions for the event app industry in 2013.  Michaels Douglas, Operations Director at Genie Mobile, says they believe that apps will become a normal event element.  They also see trends towards multi-event apps and increased demand for ROI.  Below is a summary of the entire list of predictions for 2013:

1.Platforms will need to be compatible with web and tablets
2.Apps will become a normal event element
3.Greater focus on ROI
4.Rise in use of multi-event apps
5.App vendors will have to deliver higher quality products
6.Customers will use information collected from apps to plan future events
7.Customers will look for one supplier for apps services instead of multiple
8.Customers will need to create content with differences between smart phones and tablets
9.Augmented reality will replace QR codes
10.Show floor tracking for understanding participant movement

Obviously, staying updated on trends in the event app industry will be crucial for planners this year.  It will help them keep up with the rest of the industry and provide a better product to all involved.  It is important that event planners and their clients are aware of attendees’ demand for more technology integration during events in order to ensure ease and satisfaction.  They also need to know what kinds of devices their attendees prefer and how they are using them.  In addition, planners must be aware of new tools that are being developed to make app creation, use, and measurement of ROI easier.
Quickmobile makes this possible with the development of SnapApp.  This application allows planners to manage event content and supply attendees with a down-loadable app- all within one platform.  First, Quickmobile designs a master app for the client, with all of their needs in mind.  Next, the client and their staff are given access to the content management system and are able to customize apps for particular events.  Finally, event attendees download the master app and log in in for access to their event’s app.


This multi-event technology helps companies save time and money that would otherwise be spent on creating individual apps for each event from scratch.  It’s easy to use (perfect for companies without programming expertise or money to pay for it)  and attendees can even use it to create content.  Possible interactive content include photo contests, polls, sweepstakes, and personality contests.  
Apps may reduce attendee confusion during the event as well.   It is difficult for attendees to navigate the official event website on their smart phones through normal search engines.  Providing a well-designed app with all of the important information they might need for the event provides convenience and will, in effect, increase attendee satisfaction.  
Then, there’s the common concern of ROI.  With SnapApp, attendees are able to share content through the app on various social media sites.  The app then allows the company to view their performance analytics based on these activities.  There are still doubts about the accuracy of measuring ROI from apps.  At the moment, implementing best practices for measurement is necessary.  Observing the amount of attendee activity and use of the app, along with the amount of “likes” and “shares” will give the planner or client an idea of the effectiveness its effectiveness.


Contributed by Ludell Maggard and Yumeng Xie

           Article: Parry, A.  (2013).  Top ten predictions for the event app industry in 2012.  Retrieved from http://www.eventindustrynews.co.uk/2013/01/top-10-predictions-for-the-event-app-industry-in-2013/?doing_wp_cron=1359627817.1960639953613281250000#sthash.M2rVTY2j.JdNAbRbd.dpbs


          Other sources:

Key words: event apps, event IT trends, multi-event apps, event industry

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